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Search our comprehensive guides, API documentation, and troubleshooting resources, or open a secure ticket with our core engineering team.

API KeysWebhook DropsEarly SettlementsShopify Plugin

Explore by Category

From day-one onboarding to advanced API routing, find the exact operational context you need.

Onboarding & KYC

Onboarding & KYC

Fast-track your account setup, business verification readiness, and bank configurations.

  • KYC document guidelines
  • Bank account verification
  • Workspace user roles
Payments & Refunds

Payments & Refunds

Trace operational issues using transaction IDs, manage chargebacks, and process refunds.

  • Live status investigation
  • Refund processing
  • Chargeback defense
API & Integrations

API & Integrations

Diagnose authentication errors, webhook drops, and environment issues during integration.

  • Webhook validation
  • API key rotation
  • Sandbox environment
Settlements & Reports

Settlements & Reports

Understand your payout cycles, tax reports, and automated financial reconciliation.

  • Payout schedules
  • GST & tax reporting
  • Reconciliation API
E-commerce Plugins

E-commerce Plugins

Get integration guides for major platforms like Shopify, WooCommerce, and Magento.

  • Shopify setup guide
  • WooCommerce sync
  • Custom checkout UI
Risk & Compliance

Risk & Compliance

Manage fraud prevention rules, velocity limits, and understand account restrictions.

  • Fraud rule configuration
  • Velocity limits
  • Account suspensions

Frequently Asked Questions

How long does KYC verification take?

Standard verification takes 24-48 hours. Ensure all documents are clear and match your registered business details to avoid delays.

Why did my webhook fail?

Webhook failures usually occur due to invalid signatures, server timeouts, or incorrect endpoint URLs. Check your developer dashboard for the error payload.

When do settlements hit my bank account?

Standard settlements are processed on a T+2 basis (Transaction day + 2 working days). High-volume merchants can apply for early settlements.

Still need assistance?

Skip the wait. Pass your payload reference, API environment context, or transaction IDs directly to our integration engineers for rapid resolution.

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Direct Engineering Handoff

API and webhook tickets route directly to our core infrastructure team.

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Fast Resolution SLA

Priority support guarantees initial triage and response within 2 hours.